Terms of service

These are the terms of business which govern the contract between you and Render Limited (incorporated in 3400 Cottage Way Ste G2 # 2350 Sacramento, CA 95825-1474) (hereafter “we”, “us” or “our”) for any products or services which you purchase from us, including the following (our “Products”):

Samples, plugins, and music software (“Digital Content”)

whether or not they are made available to purchase through our website or through software which we make available to you from time to time (together, the “Service”).

These terms should be read in conjunction with our website terms of use and our privacy policy.

Please note that all Digital Content is licensed to you and not sold.  The following license applies to all of your use of such materials : Render

In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

·  You are an individual.

·                    You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

1.              ORDERS AND OUR CONTRACT WITH YOU

1.1          When the contract for a purchase comes in force.  Our acceptance of your order will take place when we email you to accept it, or at the time we make the relevant Products available to you, whichever is the earliest, at which point a contract will come into existence between you and us.  Please note we may reject an order if we are unable to accept it, which may be due to an error in the price or description of that Product, unavailability, technical problems or due to licensing restrictions such as where the developer or that Product has limited our ability to sell it, in which case we will inform you, and not charge you (and will refund you if your payment has already been made).

2.        OUR PRODUCTS

2.1          Updates to digital content. We may update or require you to update Digital Content, provided that the Digital Content shall always match the description of it that we provided to you before you bought it.

3.       PROVIDING THE PRODUCTS

3.1          When we will provide the Products:

3.1.1      Digital Content. We will make Digital Content available for download by you as soon as we accept your order.

3.2          We are not responsible for delays outside our control. If our supply of any Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

3.3          Please note that any Digital Content supplied to you is licensed to you, rather than sold, and that your use of that Digital Content is subject to our standard license terms available here: Render

3.4           What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 6.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

3.5          What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 6.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

3.6          Reasons we may suspend the supply of products to you. We may have to suspend the supply of a Product to:

3.6.1      deal with technical problems or make minor technical changes or updates; or

3.6.2      update the Product to reflect changes in relevant laws and regulatory requirements; or

3.6.3      make changes to the Product as requested by you or notified by us to you.

3.7          Your rights if we suspend the supply of Products. We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Product for longer than one week in any 90 day period we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than two weeks and we will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.

3.8          We may also suspend supply of the Products if you do not pay. If you do not pay us for the Products when you are supposed to and you still do not make payment within three days of us reminding you that payment is due, we may suspend supply of the Products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Products. We will not suspend the Products where you dispute the unpaid invoice (see clause 9.6). If you are a consumer, we will not charge you for the Products during the period for which they are suspended. As well as suspending the Products we can also charge you interest on your overdue payments (see clause 9.4). 

7.        IF THERE IS A PROBLEM WITH THE PRODUCT

7.1          How to tell us about problems. If you have any questions or complaints about the product, please contact us by telephoning our customer service team, by writing to us at info@renderaudio.com

7.2          Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Product if you are a consumer, rather than a business. Nothing in these terms will affect your legal rights.

8.        YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A BUSINESS

8.1          If you are a business customer we warrant that on delivery any Products shall:

8.1.1      conform in all material respects with their description;

8.1.2      be free from material defects.

8.2          Subject to Clause 8.1, if:

8.2.1      you give us notice in writing within a reasonable time of receiving the Products and discovering that a Product does not comply with the warranty set out in Clause 8.1; and

8.2.2      we are given a reasonable opportunity of examining such Product,

we shall, at our option, repair or replace such defective product, or refund the price of the defective product in full.

8.3          We will not be liable for a Product's failure to comply with the warranty in Clause 8.1 if:

8.3.1      you make any use of such Product after discovering that it fails to comply with the warranty in clause 8.1;

8.3.2      the defect arises because you failed to follow our oral or written instructions as to the storage, installation, use or maintenance of the Product or (if there are none) good trade practice;

8.3.3      the defect arises as a result of us following any specification supplied by you, or as a result of your using the Product in combination with your own or third party software or other materials not expressly approved by us in writing;

8.3.4      if such failure is caused by the occurrence of any unforeseen contingency beyond our reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God;

8.3.5      you alter or repair the Product without our written consent; or

8.3.6      the defect arises as a result of willful damage, negligence, or abnormal working conditions.

8.4          Except as provided in this Clause 8, we shall have no liability to you in respect of a Product's failure to comply with the warranty set out in Clause 8.1.

8.5          These terms shall apply to any repaired or replacement products supplied by us under Clause 8.2.

9.              PRICE AND PAYMENT

9.1          Ways to pay.  Digital Content must be paid for in advance.  

9.2          Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 9.5 for what happens if we discover an error in the price of the product you order.  All payments on Render are made in American Dollars. The Render online shop presents prices in 4 currencies to assist decision making in regard to the purchase. These currencies are: British Pound (GBP), Euro (EUR), Japanese Yen (JPY) and US Dollar (USD). The prices displayed in currencies other than GBP are only an approximation and the actual exchange rates applied by the banks at the time of purchase may vary.  You are responsible for payment of all applicable currency exchange and other bank charges.

9.3          We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

9.4          We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

9.5          What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

9.6          What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

10.          OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER

10.1        We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.2        We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

10.3        If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

10.4        We are not liable for business losses. If you are a consumer we only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of data, loss of business, business interruption, or loss of business opportunity.

11.      OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE NOT USING THE PRODUCTS AS A CONSUMER

11.1        Nothing in these terms shall limit or exclude our liability for:

11.1.1    death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

11.1.2    fraud or fraudulent misrepresentation;

11.1.3    breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

11.1.4    defective products under the Consumer Protection Act 1987; or

11.1.5    any matter in respect of which it would be unlawful for us to exclude or restrict liability.

11.2        Except to the extent expressly stated in Clause 11.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

11.3        Subject to Clause 11.1:

11.3.1    we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of data, or any indirect or consequential loss arising under or in connection with any contract between us;

11.3.2    we shall have no responsibility to you in respect of the quality or performance of the Digital Content which is developed and made available to you by our third party licensors for whom we act as a reseller; and

11.3.3    our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for Products under such contract.

12.          HOW WE MAY USE YOUR INFORMATION

12.1        How we will use your personal information. Please see our privacy policy here: 

Render Privacy Policy

12.2        OTHER IMPORTANT TERMS

12.3        We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organization.

12.4        You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.5        Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.6        If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.7        Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

12.8        Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.  The foregoing is subject to mandatory consumer protections which apply in your country, which may offer you additional rights.

12.9        Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to consider an alternative dispute resolution provider. 

Any references to any brands on this site/page, including reference to brands and instruments, are provided for description purposes only.  For example references to instrument brands are provided to describe the sound of the instrument and/or the instrument used in the sample. Render do not have (nor do they claim) any association with or endorsement by these brands. Any goodwill attached to those brands rest with the brand owner. Render or its Suppliers do not accept any liability in relation to the content of the sample or the accuracy of the description.